Customer Services Officer

Frontline Operations

• Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support
• Handle customer enquiries and complaints via CS hotline, emails and a complaint management system in a professional manner
• Conduct and follow up customer surveys
• Monitor performance of service contractors
• Assist in VIP escorting, when required
• Assist in preparing the concert related ticketing documents
• Perform any ad-hoc assignments as required 

Administrative Support

• Communicate closely with internal parties/ external stakeholders. Plan, implement, organize and monitor all resources deployment to support the event
• Prepare materials to support events
• Operate and monitor the online registration and ticketing system
• Maintain smooth operation of service ordering system, including but not limited to data entry and filing
• Perform any ad-hoc assignments as required 

 

• Diploma or above in Marketing, Business, Logistic Management, Procurement Management, Building studies, Event / Exhibition related course or relevant disciplines
• Minimum 3 years’ experience, preferable with venue or event management experience
• Knowledge of the current legislation relating to building and basic contract law
• Environmental related requirement and best practices in engineering disciplines
• Green Card Holder is preferred
• A good team player with mature personality, well-organized, independent and responsible
• Strong problem-solving and communication skills
• Good command of written and spoken English and Chinese, and Mandarin is a plus

 

Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@asiaworld-expo.com.

 

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AsiaWorld-Expo Management Limited is an equal opportunities employer.