Deputy General Manager, Venue Operations and Services

• Partner with the key members of senior management team and internal departments
• Manage and oversee the Venue Operations, Venue Services and Customer Services Units
• Oversee the daily operations of the venue and deliver quality customer services to the organizers, visitors and event goers
• Oversee and manage the service performance of the external service providers
• Formulate, plan, manage and deliver quality logistic and services to support the events held in the Venue
• Formulate operational and customer services strategies to maintain operational productivity and efficiency
• Upgrade standard of services in compliance with various rules and regulations
• Develop and maintain strong relationship with external stakeholders
• Evaluate the effectiveness of management practices, processes, and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all Units under Venue Operations and Services Department
• Establish and monitor operational staff performances and development goals; assigns accountabilities, sets objectives; and establishes priorities and reporting systems
• Prepare and manage annual operating budget
• Prepare management reports
• Perform any ad hoc assignments as required

 

• Bachelor’s degree or above in Property Management, Estate Management, or related disciplines
• Minimum 15 years of property operation experience.  Experience in first class MICE venues will be an advantage
• Strong leadership and coaching skills with ability to motivate and nurture the team
• Excellent communication and interpersonal skills to teamwork and interact with all levels of stakeholders. Able to manage cross-Units operations effectively
• Ability to manage multiple tasks, work under pressure and meet tight timeline
• Strong problem solving and analytical skills
• Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)

 

Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@asiaworld-expo.com.

 

APPLY NOW

Personal data collected will be used for recruitment-related purpose only.
AsiaWorld-Expo Management Limited is an equal opportunities employer.