副總經理,場館營運及服務

Responsibilities:

Partner with the key members of senior management team and internal departments
Manage and oversee the Venue Operations, Venue Services and Customer Services Units
Oversee the daily operations of the venue and deliver quality customer services to the organizers, visitors and event goers
Oversee and manage the service performance of the external service providers
Formulate, plan, manage and deliver quality logistic and services to support the events held in the Venue
Formulate operational and customer services strategies to maintain operational productivity and efficiency
Upgrade standard of services in compliance with various rules and regulations
Develop and maintain strong relationship with external stakeholders
Evaluate the effectiveness of management practices, processes, and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all Units under Venue Operations and Services Department
Establish and monitor operational staff performances and development goals; assigns accountabilities, sets objectives; and establishes priorities and reporting systems
Prepare and manage annual operating budget
Prepare management reports
Perform any ad hoc assignments as required

Requirements:

Bachelor’s degree or above in Property Management, Estate Management, or related disciplines
Minimum 15 years of property operation experience. Experience in first class MICE venues will be an advantage
Strong leadership and coaching skills with ability to motivate and nurture the team
Excellent communication and interpersonal skills to teamwork and interact with all levels of stakeholders. Able to manage cross-Units operations effectively
Ability to manage multiple tasks, work under pressure and meet tight timeline
Strong problem solving and analytical skills
Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)

Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@asiaworld-expo.com.

Personal data collected will be used for recruitment-related purpose only.
AsiaWorld-Expo Management Limited is an equal opportunities employer.